As per the Prime Minister`s Office, PM Modi will launch the initiatives at 11 am on Friday via video conferencing. "These initiatives are the RBI Retail Direct Scheme and the Reserve Bank - Integrated Ombudsman Scheme," PMO in a release said
The scheme is based on `One Nation-One Ombudsman` with one portal, one email and one address for the customers to lodge their complaints
There will be a single point of reference for customers to file their complaints, submit the documents, track status and provide feedback
New Delhi: Prime Minister Narendra Modi is scheduled to launch two innovative customer-centric initiatives of the Reserve Bank of India (RBI) on Friday. As per the Prime Minister`s Office, PM Modi will launch the initiatives at 11 am on Friday via video conferencing.
These initiatives are the RBI Retail Direct Scheme and the Reserve Bank - Integrated Ombudsman Scheme," PMO in a release said
Notably, the RBI Retail Direct Scheme is aimed at enhancing access to the government securities market for retail investors. It offers them a new avenue for directly investing in securities issued by the Government of India and the State Governments.
The central theme of the scheme is based on `One Nation-One Ombudsman` with one portal, one email and one address for the customers to lodge their complaints. There will be a single point of reference for customers to file their complaints, submit the documents, track status and provide feedback.
multi-lingual toll-free number will provide all relevant information on grievance redress and assistance for filing complaints," it added. Union Finance Minister and RBI Governor will also attend the event.